Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

BONITA SPRINGS, FL / ACCESS Newswire / November 2, 2026 / MCS Gearup, a Florida-based supplier of premium tactical gear, optics, and firearm accessories, continues to strengthen its commitment to ...

The core challenge of driving sustainable customer success extends far beyond the scope and operational boundaries of the ...

Safaricom has explained how customers can reach its human customer care representatives after a subscriber complained that ...

A student-loan borrower was told he earned Public Service Loan Forgiveness, only to have his payments reinstated. Now he's a ...

Every internal process has an external consequence. Throughout October, organisations have honoured their customers, ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

Ready Staffing With Human Expertise to Stabilize Service During OutagesFT. LAUDERDALE, Fla., Oct. (GLOBE NEWSWIRE) -- iQor, a global leader in customer experience business process outsourcing, today ...

Self-driving taxis are becoming a reality in more American cities, but Canadian passengers are still waiting for the same opportunity.

From bringing your own parts to demanding free diagnostics, certain customer habits can frustrate mechanics and complicate otherwise straightforward repairs.

For treatments using equipment, many customers want to know in advance where it will be used and how the process will go. We ...

Cresta, the AI operating system for customer experience, today announced end-to-end self-service for developers building AI agents in-house or for their clients. Teams can now build, test, deploy, and ...